Managed Services.

Ensure business continuity while we run your technology backbone.

Your enterprise relies on complex systems applications, integrations, and infrastructure that must run smoothly, securely, and continuously. At Infoteck Solutions, our Managed Services offering takes end-to-end ownership of your IT landscape, so your teams can focus on innovation, not infrastructure.

Workato

What We Offer

Application Support & Maintenance

End-to-end support for enterprise applications, including incident resolution, enhancements, and patch management.

Integration Monitoring & Support

Monitor critical data flows, troubleshoot integration failures, and ensure seamless operations across platforms.

System Administration & Monitoring

Monitoring of application performance, integrations, and infrastructure—including SAP Solution Manager, DBAs, and middleware.

Cloud Infrastructure Management

Manage performance, availability, cost, and security across AWS, Azure, and GCP environments.

Performance Tuning & Optimization

Continuously improve application and integration performance through system audits, usage analysis, and load testing.

Release Management & DevOps

CI/CD setup, patch deployment, and environment orchestration to enable seamless delivery cycles.

Performance Optimization & Continuous Improvement

Proactive fine-tuning of systems based on usage trends and feedback loops to reduce recurring issues.

SLA-Driven Reporting & Governance

Dashboards, audits, and performance oversight from a dedicated quality and governance team.

From 24/7 monitoring to performance tuning, our services span application management, cloud operations, help desk, and DevOps—delivered through flexible models tailored to your business.

How We Deliver

A dedicated team physically present at your office for high-touch collaboration.
A distributed team delivering support with shared or dedicated resources.
A mix of on-site presence and remote support tailored to business-critical needs.

All our delivery models are powered by an Integrated Service Framework that ensures transparency, measurable value, and continuous improvement.

The Infoteck Difference

Full Ownership, Zero Disruption

From discovery and UX to deployment and maintenance—we manage the entire build process.

Proactive, Not Reactive
We go beyond ticketing—resolving root causes, automating routine tasks, and ensuring issue prevention.
Certified Teams Across Cloud & Enterprise Systems
Expertise in AWS, Azure, GCP, and enterprise platforms like SAP, Salesforce, Oracle, and custom stacks.
Agile Governance & SLA Adherence
SLA-backed service delivery with continuous feedback, quality audits, and transparency at every level.
Scalable Support Framework

Our flexible models support startups to large enterprises with SLA-driven reliability and cost efficiency

Integrated DevOps & Automation
Support enhanced by automation for deployment, health checks, and issue remediation—improving MTTR and uptime.

Let Us Manage IT, So You Can Drive Growth

Partner with Infoteck Solutions for reliable, scalable, and value-driven managed services—delivered your way.

FAQs

We provide end-to-end support for enterprise applications, integrations, and cloud infrastructure. This includes 24/7 monitoring, incident management, performance optimization, release management, and SLA-based reporting.
Yes. We manage both off-the-shelf platforms (ERP, CRM, HRMS) as well as custom-built solutions and middleware—ensuring all components work seamlessly together.
Absolutely. Our team supports full-stack managed services—including infrastructure (AWS, Azure, GCP), applications, and data integrations—under one SLA-driven engagement.
We offer flexible support models including L1–L3 support, shared or dedicated teams, 24x7 or business hours coverage, and hybrid onsite-offshore delivery depending on your business needs.
We use automated monitoring, predictive alerts, and root cause analysis to catch potential issues early and reduce recurring incidents—focusing on continuous improvement, not just ticket closure.
Our typical onboarding and knowledge transition takes 2–4 weeks, depending on system complexity. We work closely with your internal teams to ensure a smooth and documented handover.